Shipping policy

Last updated: 1 August 2026

1. Where We Ship We currently ship within the United Kingdom (England, Scotland, Wales, and Northern Ireland). If you'd like to enquire about international shipping, please contact us at support@peakexo.com.

2. Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays). You will receive a confirmation email once your order has been dispatched.

3. Delivery Options & Estimated Timeframes

Delivery times are estimates and may vary during busy periods such as Christmas or bank holidays.

4. Delivery Partners We ship using trusted UK carriers including Royal Mail and/or DPD. A tracking number will be provided where available so you can monitor your delivery.

5. Failed Deliveries If a delivery attempt is unsuccessful, our carrier will leave a calling card with instructions for redelivery or collection. If an item is returned to us due to an incorrect address or failed collection, we will contact you to arrange redelivery. Additional postage charges may apply.

6. Lost or Damaged Parcels If your order arrives damaged or does not arrive within the expected timeframe, please contact us at support@peakexo.com within 14 days of the expected delivery date. We will investigate and resolve the issue as quickly as possible.

Under the Consumer Rights Act 2015, risk of damage passes to you upon delivery. If goods are damaged in transit, please retain all packaging and contact us immediately.

7. Shipping to Northern Ireland Orders to Northern Ireland are shipped as standard UK deliveries. Please note that some product restrictions may apply due to post-Brexit regulations.

8. Changes to Your Order If you need to change your delivery address, please contact us as soon as possible at support@peakexo.com. We cannot guarantee changes can be made once an order has been dispatched.